Does the number of clicks matter on websites?
What will be the ideal number of clicks until you reach a service, make a purchase, leave an email, fill out a form, or even get in touch directly through your website?
What will be the ideal number of clicks until you reach a service, make a purchase, leave an email, fill out a form, or even get in touch directly through your website?
When developing a website, you want to make sure that users load as many CTAs (Call to Actions) and features throughout your site, that is, the links or buttons that invite an action. It is important to realize that there is a kind of “click psychology”, because there is a logic and motivation that lead users to interact with the content on the sites, in particular the most strategic ones that we want to encourage to convert into a specific action. For this, we must keep in mind 4 major goals in users: Attention, Interest, Desire, Action.
But then, does the number of clicks matter? Or is the relevance of the content and the way we present it more essential to direct users to the actions we intend to take?
It is more important to guarantee the value and relevance of the content that go with each step that the user takes when navigating the site, even if in a simple way, in order to guide him in the workflow that we want, not least because in some cases, many simple steps perform better few confused steps. So, please note the following topics:
At the end of the day, the greater or lesser number of clicks should not be your main concern, but rather the value you are creating in the users' browsing experience, in the “story” that counts throughout the site and in the simplicity of the steps to increase the levels of interaction with your content, increasing the CTR (click-through rate) and placing the site at the service of your business goals.